Effective date: 7/24/26
This policy explains when returns and refunds are available for orders placed at oakspireresearch.com. Because our products are supplied for laboratory research use only, some standard consumer return rights do not apply. Please read this policy before ordering.
Research Use Products
To protect the integrity and safety of research materials, opened or used products cannot be returned or refunded once they have left our facility. This is standard practice for research-grade materials, where product integrity cannot be verified after delivery.
Damaged, Defective, or Incorrect Items
- If you receive a product that is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at zac@oakspireresearch.com with your order number and photos of the item and packaging.
- Where a claim is confirmed, we will provide a replacement or a refund for the affected item. Eligibility is determined on a case-by-case basis.
Order Cancellations
- Orders can be canceled before they enter processing. Once an order has been processed or shipped, it cannot be canceled.
- To request a cancellation, contact zac@oakspireresearch.com as soon as possible with your order number.
Refunds
- Approved refunds are issued to the original payment method.
- Please allow [INSERT NUMBER] business days for the refund to appear, depending on your payment provider.
- Shipping charges are non-refundable, and return shipping costs, where applicable, are the responsibility of the customer unless the return results from our error.
Non-Returnable Circumstances
- Products that have been opened, used, or had their packaging or seals broken.
- Orders returned due to customer address errors.
- Requests made outside the timeframes stated above.
Contact
For any return or refund question, contact zac@oakspireresearch.com.